Help Center
Help Center
Guides for using Skindex as a client, esthetician, or Brand Hub member. Find answers, account help, and privacy resources.
Getting started with Skindex
Skindex supports clients, licensed estheticians, and approved skincare and aesthetic brands. Choose your role in the iOS app and follow its onboarding steps. Estheticians complete license verification; brands must be approved and linked to their organization before using Brand Hub.
Client help
Clients can connect to an esthetician using that practice’s code, review information shared with them, and manage account or privacy requests. For questions about connecting to a practice, see the account FAQs below or contact support.
Esthetician help
Estheticians use Skindex to manage professional client workflows and must complete license verification. Find practical guidance in our esthetician guides, including client records, SOAP notes, and treatment-room checklists.
Brand Hub help
Brand Hub is for approved skincare and aesthetic brands preparing a professional presence in Skindex Discover, where estheticians find brand, product, and education information. It is not a consumer checkout storefront: Skindex does not provide a cart, checkout, or payment processing for brand products. Orders, samples, pricing, shipping, and contracts are handled directly with the brand or representative.
Getting started
- What Brand Hub is for: Approved companies use Brand Hub to manage their brand profile, product catalog, and education content shown to estheticians in Discover. The app’s main areas are Workspace, Events, Discovery, Profile, and Menu.
- First-week checklist: Complete company information in Profile; accept the Brand Discover Publisher Agreement when prompted; add products in Workspace, saving drafts before publishing; review Workspace’s “Needs your attention” checklist; and preview Discovery before sharing your listing.
Brand profile and Discover
- Edit your brand profile: Open Profile or Menu → Brand profile. Keep your logo, tagline, About copy, and public details accurate. An incomplete profile may be less useful to professionals exploring brands.
- Discover listing readiness: An approved organization with a Brand Hub member can appear in Brands A–Z. Explore brand cards call for a logo, tagline, and complete public profile. Published products may appear separately in For you, Popular, or New.
- Professional, Clinical, and Device lines: Choose the grade that describes the offering. Use Device line for aesthetic equipment and device offerings, not as a general retail product label. Incorrect grades can confuse professionals and delay review.
- Publisher Agreement: Accept the in-app Brand Discover Publisher Agreement before publishing to Discover. You can review it again in Menu → Account settings → Publisher agreement. Skindex’s Terms and Privacy Policy also apply.
Catalog and products
- Add and publish products: Open the merchandising catalog in Workspace. Complete required fields and use clear professional photos. Keep a product in draft until its information is accurate, then publish it.
- Import a CSV catalog: If Import CSV is available in your account, use the provided template, match its column names, resolve validation errors, and spot-check imported product details before publishing.
- Organize categories: Use relevant categories so estheticians can scan your line. Avoid empty or duplicate categories.
Events and education
- Post seminars, workshops, and classes: Use Events to share educational opportunities for professionals. Include clear titles, dates, and descriptions.
- Spotlight and banners: Where these creative placements are available in Profile or Workspace, use them for professional-facing offers or launches. Remove outdated materials.
Workspace and notifications
- Workspace tasks versus the bell: “Needs your attention” in Workspace shows setup tasks. The notifications bell is an operational inbox for items such as review, Spotlight, or interest notifications. If the bell is empty, check Workspace for setup tasks.
- Discover engagement: Metrics may include profile views, interest, product activity, saves, and routines. Zeros can be normal for a new brand or listing.
Account, security, privacy, and troubleshooting
- Reset your password: Open Menu → Account settings → Login & security and request a password-reset email. Complete the reset from its browser link. Requests are rate-limited; if one was just sent, wait about a minute before requesting another.
- Delete your account: Open Menu → Account settings → Delete account. Deletion permanently removes your Skindex login and Brand Hub access. Contact support with questions about organization-level information.
- Terms, privacy, and rights requests: Review Terms, Privacy Policy, and Privacy Controls. For privacy requests email theskindexapp@gmail.com; for general support email support@skindex.app.
- No Brand Hub access: Your signed-in account may not be linked to an approved organization. Ask your company administrator about an invite or email support@skindex.app. Applicants can check approval status from the pending screen.
- Can’t publish? Confirm the Publisher Agreement is accepted, required profile and product fields are complete, Workspace attention items are resolved, and any “Changes requested” feedback has been addressed.
Still need Brand Hub help?
Contact our support team using the support form. Please do not send passwords or payment-card information.
Account security
Use Login & security in the app’s account settings to request a password reset. Skindex support will never need your password. For steps to permanently remove an account, visit Account Deletion.
Privacy and data
Review the Privacy Policy and use Privacy Controls to request access, correction, download, or deletion of personal data. For privacy questions email theskindexapp@gmail.com.
Troubleshooting
If a feature is not working, update Skindex, check your connection, and try again. For account access, connection, or publishing problems, include the app area and a brief description when you contact support. Do not include your password, payment-card details, or unnecessary client health information.
Account & Access
Privacy & Data Access
Messaging & Communication
Photos and Treatment Records
Subscriptions & Billing
Account Deletion
Still need help?
If you didn't find what you were looking for, our support team is available to help.